Dealer Management Software is a software application that gives dealers the ability to capture every aspect of a vehicle sale including customer information, vehicle information and deal information in one database. It uses this information to calculate taxes, payments and finance charges and to produce the required paperwork for titling and registration and disclosures. For BHPH dealers, it also creates an account to which payments are applied.

Why do I need it?

Beside the obvious record keeping and compliance issues, it protects dealers by clearly defining all of the terms of the sale.  If done correctly, everything you told your customer about the vehicle, the deal and the financing terms are clearly documented and signed by your customer.  If you are trying to operate a dealership without software, there is no possible way you can be in total compliance with state and federal regulations.  As an example, dealers cannot repossess a vehicle without a legally executed and federally compliant contract which cannot be hand written.

Does CIADA Carolina Dealer Solutions provide me with all of these solutions?

Yes, all of that and more.  The solution to every compliance issue, every state and federal regulation, every financing regulation and disclosure requirement is in our software. We offer plain paper forms for titling and registration and EVERY CIADA ancillary form is in the software in plain paper format. No other dealer management software can make that claim!

Why does CIADA recommend this product over others?

First, the company that produces this software has been closely associated with CIADA since 1996, both as an endorsed provider and then as an exclusive business partner since 2005. They developed their product with input from many of the most experienced dealers in North and South Carolina. They are experienced independent dealers themselves and not only know the software business but the car business as well.  Secondly, other software products have been unable to keep pace with Dealer Solutions regarding technological advances and are much the same product they were 10 years ago. A lot has changed in the past 10 years. Carolina Dealer Solutions updates their product almost weekly, with major software upgrades coming about every 18 months.  No other product is as compliant or as current.

Does Carolina Dealer Solutions provide support?

Our support function is unparalleled.  We provide unlimited local telephone support 6 days a week.  In addition, we offer remote assist, ”Help” screens within the program,  a written Best Practices guide and soon will have short, instructional videos covering all areas of the software.  Our remote assist feature allows us to log on to your computer (only with your permission) and immediately solve any technical issue or to show you how to best perform a specific function.  Our support team is 100% in-house, and most of the time you will be speaking with the very people that wrote the software.  Because we are also an experienced CIADA dealer, we can answer questions about dealership operations and compliance issues as well.

I plan on listing some of my inventory online.  Does Carolina Dealer Solutions help me with that?

Current industry statistics indicate that almost 85% of used vehicle buyers begin their search for a vehicle online.  If your dealership is not represented online, chances are no prospective buyer will see you.  Carolina Dealer Solutions provides your dealership with a website that is managed by you through the software.  As soon as you enter a new inventory item and photos in the software (up to 99 photos of every vehicle), you will immediately see that vehicle on your website.  You will then have the ability to export that information to Auto Trader, eBay, craigslist, and cars.com through our state of the art export tools.  You decide what vehicles to post and the exporter does it for you.  We also have links to many free listing sites as well.

Does Carolina Dealer Solutions have an accounting interface?

Yes, Dealer Solutions provides users with a very robust accounting interface which can be used with QuickBooks.  We offer a 35 page User’s Guide that tells you and your accountant exactly how Dealer Solutions interacts with Quick Books, how to set the correct file paths and default settings to make the two programs communicate with each other in the easiest possible way.  The interface requires the use of QuickBooks Pro 2007 or newer to be most effective.  We do not, however, provide accounting support.  We supply the interface and the User’s Guide, but it is up to you and your accountant to establish and maintain your chart of accounts and any other accounting functionality.

Can I back up my database?

Because our software resides on your hard drive (not the internet) it automatically backs up your data to your hard drive every day, but that won’t keep you from losing irreplaceable data in the event of a catastrophe.  As a CIADA Carolina Dealer Solutions customer, your database will be automatically encrypted and sent to our secure server everyday at a predetermined time.  In the event of a loss of data at your dealership, all you would have to do is replace your computer and we can have you up and running quickly with no loss of data. This also ensures your compliance with the FTC Safeguard rules.

How much does all this cost?

We believe that dealers are looking for value and substance in the product they choose to run their dealership.  After getting input from thousands of dealers in North and South Carolina by surveying them both before and after the pre-licensing and continuing education classes, dealers have told us they want all of these services in a revolutionary dealer management system that tightly integrates daily operations, the sales process and marketing.  That is exactly what we have done. Our new UNLIMITED Plan includes the following:

• Software for Wholesale, Retail, Retail with finance source, BHPH and LHPH.
• Software can be utilized on up to 5 additional workstations within the dealership.
• A custom dealership website for your dealership
• The ability to export your inventory to Autotrader, cars.com, and many more.
• The ability to export to FREE websites such as craigslist.com and dozens others!
• A very robust accounting interface for QuickBooks
• Remote, secure, daily off-site data storage.
• Unlimited telephone support.
• Remote Assist.
• Almost all forms are in plain paper format, eliminating replacement form costs.
• Integrates with CarFax, Experian Auto check a link to NCIB.org
• Integrates with CREDCO for credit reports from all 3 bureaus.
• Integrates with Metro 2 for credit reporting.
• Integrates with Tri-Vin for online titling and registration.
• Is North and South Carolina specific, not a cookie cutter program.

In addition, you will receive unlimited updates, unlimited upgrades and unlimited support for as long as you are a customer. You will always have what we have that is new and the most current.  We do not require a long term contract and you can cancel at any time. (You won’t want to, but you can!)

There are 5 services that are provided in our Software Suite.  Dealer Solutions Software, Dealership Website, Data Feed Exporter, craigslist/eBay Exporter, and Dealer DataSafe.  If you were able to purchase each item from a separate vendor and get the same quality, you would pay as much as $800 to $1000 per month for the same services.  We bundle them all together and provide the support you need for just $249.00 per month.

How do I contact you?

You may contact us through any of the following resources:

Telephone:      1 (866) 644-7258
FAX:               1 (704) 307-2030
E-Mail:            info@kgisolutions.com
Website:         www.ciadacds.com

You may also download and install the software for a 14 day trial period at www.ciadacds.com/download

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